Product Care
Product should be inspected on a regular basis for loose screws, glides,
cracked or broken welds, cracked laminate, or any other irregularities.
• Teak: May be allowed to weather naturally and will turn grey. To keep
original color teak cleaner and teak oil may be used.
• Metal: Use a damp cloth. For grease and other stains use a combination of
mild soap and water.
• Wood: Coat with hard paste wax every few months for the first year and
then as needed thereafter. Liquid spills should be cleaned up immediately. A
liquid wood cleaner/wax product should be used for general cleaning. Do not
use any solvents, abrasive or other harsh cleaners.
• Upholstery: Vinyls may be cleaned with mild soap and water or vinyl
cleaner (do not use any ammonia or chlorine products). For fabric upholstery
verify cleaning procedure with manufacturer of the fabric or check with us.
• Laminated Table Tops: Use mild soap and water (do not use any ammonia or
chlorine products).
Warranty
Wood chair frames have a 1-year warranty on construction. Metal chair frames
have a 5-year warranty on construction. All Weather furniture has a 3-year
warranty on construction. Wrought Iron Furniture has a 2 year
warranty on construction. All warranties are subject to the following:
• Consumer properly assembling KD items.
• Product is subject to normal use. Indoor furniture may not be subject to
outdoor use or extremes in temperature and humidity. All Weather furniture
may not be subject to winter weather elements. Upholstery
is not covered by the above warranty. Any upholstery warranty is governed by
the upholstery manufacturer. Warranty does not cover freight damage.
• For any reason if any product is to be returned a return authorization
must be obtained before returning. Any product returned without a return
authorization will be refused and all shipping costs will be the
responsibility of the shipping party.
We reserve the right to update
products without notice.
Orders
All orders, order changes or cancellations should be placed in writing by
fax or e-mail. Cancellations on chairs that have been assembled are subject
to a 25% restocking charge. Orders will not be held more than 30 days from
ship date specifi ed on purchase order and are subject to above restocking
charge. Customers are responsible for any and all costs expended by BFM for
changes or cancellations including but not limited to special upholstery,
production and labor costs.
Returns
Merchandise cannot be returned without a written return authorization.
Approved returns are subject to a minimum 25% restocking charge. Freight out
and return freight will be the customer’s responsibility. Return will be
approved upon inspection.
Freight & Freight Claims
BFM will ship by our carrier unless instructed otherwise on purchase order.
All shipments are FOB our Philadelphia warehouse. PO must specify Prepaid &
Add, Third Party or Freight Collect. When the freight leaves our facility it
is signed for in good order by the freight carrier. At this point the
freight is no longer ours. It is the responsibility of the consignee to
inspect the goods upon arrival. In the event there is not time to open
cartons and inspect all
items the bill of lading should be signed subject to inspection. If any
damage is found it is the responsibility of the consignee to report the
damage to the freight carrier and BFM Seating within 24 hours of receiving
shipment.
Terms and Conditions
Credit terms are established on an individual basis. Special orders require
a 50% deposit. Product not picked up or shipped within 30 days needs to be
paid for in full to continue to be held. Product held beyond 60 days will
incur a 1.5% storage charge per month beginning on the 61st day. Canceled
orders that have been assembled are subject to a minimum 25% restocking
charge plus any material and labor charges not covered by the minimum
restock charge. If you are very particular about color, texture or
stain, we strongly encourage you to request a sample swatch by contacting
us. We are not responsible for discrepancies in color, texture or stain if a
sample swatch is not requested.
